Within 30 days from the date of purchase (return period), except for large items confirmed by inquiry, returns can be made for certain reasons. We must contact our customer service within the aforementioned return period to obtain a return authorization (RMA) number. There are no additional costs or expenses related to RMA, such as restocking or processing fees. However, in some cases (as described below), the return shipping cost may be borne by the customer.
If the item has not been delivered or is in a damaged or other defective state upon arrival, please contact us within 7 days to submit an RMA claim. Woplaza may request pictures or videos of defective/damaged items for a full refund. Once your claim is processed and approved, please allow 5-7 working days to complete the refund application. Depending on the nature of the financial institution and the original payment form, some financial institutions may require an additional 5-7 working days to return funds to your account. If it is required to replace units or parts, please note that the fulfillment time frame is based on the location and availability of the replaced products. If the original units and/or parts are out of stock, you may decide to provide similar products or partial or full refunds or other substitutes at your own discretion.
The returned items must be in their original packaging and all accessories originally shipped, and must be returned within 14 days after receiving the seller's RMA for any of the following situations.
All returns of damaged or defective products will be shipped back to the warehouse at woplaza's expense. The warehouse may issue prepaid labels based on the situation.
All other returns (buyer's backtracking, cancelled orders shipped before cancellation, incorrect color/size/type ordered, etc.) will be shipped back to the warehouse at the customer's expense.
If the customer chooses to provide a return service (once RMA is provided), they must provide Woplaza with a tracking number and confirm that the number has been returned to our warehouse to complete any refunds. Please note that the company may decide at its own discretion whether to return the item to woplaza. Unauthorized returns (RMA returns without prior authorization from woplaza) will not be accepted, and any unauthorized return shipping costs incurred by customers will not be borne by woplaza.
Due to the consumption characteristics of large furniture products, all sales are final after confirmation through inquiry. Once the product is sold, returns are not accepted.
Of course, the woplaza team hopes that our customers are 100% satisfied! If you are not satisfied with your purchase or if the goods are damaged and you strongly wish to return them, we will provide you with a return or exchange service through negotiation (you will need to pay the shipping fee and a 15% restocking fee). All returns/exchanges must be received within 30 days of purchase, accompanied by a receipt/order number. A return label may be required, but the shipping cost will be deducted from the refund amount.
Do not send returns without prior communication and authorization. We cannot accept returns of furniture unless there are manufacturing defects. To verify whether the product is in a new state, we may request that you provide photos of the product.
All items must be intact and accompanied by original packaging materials and labels. If the returned product is not in its original new state, the product will be returned to you at the customer's expense. If you have specific return issues, please contact us for specific details before purchasing.
Goods purchased from our online store must be shipped back to our freight warehouse facilities and cannot be returned or exchanged at any physical retail location.
Each return and/or exchange requires a copy of the receipt or purchase certificate, and all products must be new and original.
